Application Support Engineer

TL;DR

Application Support Engineer: Ensuring stable operation and further development of the customer portal and the Sales Desk in-house solution with an accent on capturing requirements and implementing technical solutions together with the business departments. Focus on handling inquiries and problems according to ITIL standards, maintaining system documentation, and coordinating external service providers.

Location: Kassel, Germany

Company

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers.

What you will do

• Ensure stable operation and further development of the customer portal and the Sales Desk in-house solution.
• Capture requirements and implement technical solutions together with the business departments.
• Coordinate external service providers to ensure timely project delivery.
• Implement projects in SCRUM and continuously optimize the systems.
• Handle inquiries and problems according to ITIL standards.
• Maintain system documentation in Confluence, Azure DevOps, and LeanIX.

Requirements

• Degree in Computer Science, Business Informatics, or a comparable qualification
• At least three years of experience operating Java-based web applications with databases (ORACLE, MS SQL)
• Knowledge of cloud technologies, especially Azure, as well as basic knowledge in test management, change, incident, and problem management
• Experience with agile methods such as SCRUM or Kanban
• Analytical thinking, team spirit, and strong communication skills
• Good written and spoken German and English skills

Culture & Benefits

• Flexible working hours with hybrid work options
• Attractive compensation package
• Appealing work environment in a central location
• Team-oriented culture with open feedback
• Company cafeteria offering healthy and diverse food choices
• Job ticket and bike leasing options