Principal Solutions Architect (AI)

TL;DR

Principal Solutions Architect (AI): Engaging with top research labs, helping them maximize the value of the hirify.global platform with an accent on expert technical support and collaboration. Focus on driving customer success through technical support, product adoption, and identifying upsell opportunities.

Location: Primarily to the USA, including potential visits to San Francisco, Toronto, and Tel Aviv. Willingness to travel up to 50%, including potential two-week stays each month.

Company

Neptune Scale empowers AI research teams to develop foundation models with efficiency, scale, and precision by providing a scalable experiment tracking platform.

What you will do

• Serve as the primary technical advisor in high-priority customer engagements.
• Capture and translate customer insights into detailed product requirements for engineering and UX teams.
• Lead and execute Proof of Concepts (PoCs) for prospective customers.
• Conduct detailed technical demos and discussions, demonstrating how Neptune can solve specific customer challenges.
• Identify potential upsell and cross-sell opportunities by aligning product capabilities with evolving customer requirements.
• Act as a high-level technical troubleshooter for customer issues, collaborating with internal teams to resolve complex technical challenges.

Requirements

• Master’s or PhD in Mathematics, Physics, Data Science, or a related quantitative field.
• 5-10 years of hands-on experience in data science, machine learning, or AI, with expertise in model development, statistical analysis, and data pipelines.
• Strong proficiency in AI/ML frameworks (e.g., PyTorch, TensorFlow, JAX) and a proven ability to apply these frameworks to real-world customer needs.
• Experience with cloud platforms (AWS, GCP, or Azure).
• Willingness to travel up to 50%, primarily to the USA, including potential two-week stays each month, to lead customer engagements and ensure successful product integration.
• Proven track record in customer-facing roles, with experience leading PoCs and delivering technical solutions that meet customer goals.

Culture & Benefits

• 100% remote work with flexible working hours.
• Cooperation on an ICA basis only.
• Participate in the Employee Stock Option Plan.
• 20 paid service-free days per year.
• Space to take action, bring your ideas to life, and make a real impact.