Technical Support Specialist (French)

TL;DR

Technical Support Specialist (French): Providing transformative customer experiences by prioritizing calls and email correspondence, taking ownership of customer issues, and ensuring high-quality service. Focus on resolving critical product issues, developing solutions, and creating and delivering product training to internal and external teams.

Location: Remote anywhere based in Germany, with a hybrid office option in Berlin.

Company

hirify.global automates IT endpoint management, delivering visibility, security, and control for over 30,000 customers with a focus on increasing productivity and reducing risk.

What you will do

• Provide prompt, accurate follow-up to tickets and support calls.
• Collaborate with internal departments to resolve critical product issues and develop solutions.
• Create and deliver product or technology training to internal and external partner teams.
• Share knowledge of issues and corresponding resolutions or workarounds, including creating new knowledge base articles.

Requirements

• Fluent in French and English.
• A Bachelor's degree in Computer Science and/or equivalent work experience.
• At least 2 years of prior experience in a customer service/support-related position.
• Proficient in Windows troubleshooting (Windows registry, services), with working knowledge of MacOS, and a general understanding of Linux distributions.
• Must be able to work a set schedule during office hours Monday to Friday.
• This position is NOT eligible for Visa sponsorship.

Nice to have

• Previous experience with Zendesk.
• Understanding of any virtualization platform and basic networking.
• Previous experience with RMM software.
• Proficiency in Italian, German, Dutch, or Spanish.

Culture & Benefits

• Flexible working hours with hybrid office options.
• Grow personally and professionally with one of the fastest-growing companies.
• Enjoy lunch covered by hirify.global 3 times/week at the office.
• Access to a Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando).
• Develop skills through a renowned training platform.
• Collaborate with a curious, kind, international, and intercultural workforce.
• Enjoy a work environment located in the heart of Berlin, directly at Alexanderplatz.