TL;DR

Technical Account Manager (B2B SaaS): Act as a primary technical advisor for strategic enterprise clients, ensuring product adoption and success for AI-driven user behavior analytics solutions, with an accent on advanced troubleshooting and proactive issue identification. Focus on guiding best practices, optimizing system health, and influencing product improvements based on customer needs.

Location: Remote, requires significant overlap with GMT+2, +3, or +4 time zones (Eastern Europe)

Company

%hirify_global% is a global leader pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations through user behavior analytics and insider risk management.

What you will do

Serve as the primary technical point of contact for enterprise customers, providing advanced troubleshooting and issue resolution.
Become a product expert, guiding customers on best practices for configuration, security, and architecture.
Monitor system health and performance, conduct regular technical reviews, and deliver improvement plans.
Lead onboarding and implementation efforts, building strong relationships with technical stakeholders.
Identify support trends to create long-term solutions and advocate for customer needs to influence the product roadmap.

Requirements

5+ years in technical account management, solutions engineering, or technical consulting with proven ability to manage multiple enterprise customers.
Strong technical proficiency: comfortable navigating Linux and Windows shells, extensive PostgreSQL knowledge, and solid understanding of cloud platforms (Azure, AWS).
Experience with B2B SaaS products, IT security, and data platforms, plus familiarity with ticketing systems (Intercom) and project management tools (Jira).
Excellent communication skills with the ability to translate complex technical details for non-technical stakeholders.
Strong analytical problem-solving abilities and interpersonal skills for effective collaboration.
Significant overlap with GMT+2, +3, or +4 time zones (Eastern Europe).

Culture & Benefits

Collaborate with a forward-thinking, fully-remote team since 2014, embracing flexibility and diversity.
Receive competitive compensation.
Benefit from career growth and ongoing training and development opportunities.
Enjoy flexible paid time off.
Laptop reimbursement is provided.

Hiring process

Expect up to 3 interviews, with some scenarios streamlined for fewer rounds.
Director-level roles and above will have a more thorough process with multiple interview rounds.
All roles require reference and background checks.

Technical Account Manager (SaaS)