Customer Success Manager (Social Media Marketing)

TL;DR

Customer Success Manager (Social Media Marketing): Manage client relationships, onboarding, product adoption, renewals, and upselling for social media marketing tools with an accent on customer retention, product adoption, and expansion opportunities. Focus on building strong client partnerships, managing contract renewals, and collaborating across teams to ensure customer success in North America.

Location: Remote within North America, ideally Eastern Time Zone

Company

hirify.global provides a unified social media marketing tool empowering leading global brands with integrated social commerce, care, analytics, and AI to enhance customer experience and brand loyalty.

What you will do

• Serve as primary contact and build lasting relationships with assigned customer accounts.
• Manage onboarding and ensure smooth product adoption for new clients.
• Monitor usage, conduct training, and address adoption challenges.
• Develop retention strategies, manage contract renewals, and mitigate churn risks.
• Identify upselling and cross-selling opportunities and collaborate with sales.
• Gather client feedback and maintain accurate client records using CRM tools.

Requirements

• Must be based in North America, preferably Eastern Time Zone
• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 3-5 years experience in customer success or account management.
• Proficiency with CRM and customer success tools like Salesforce and Gainsight.
• Strong communication and problem-solving skills.
• Call center experience is beneficial.

Culture & Benefits

• International, fast-paced, and growing environment.
• Work with leading global brands in CX technology.
• Agile culture with trust, flexibility, and professional growth opportunities.
• Comprehensive benefits including medical, dental, vision, life coverage, and 401K.
• Flexible working hours, unlimited PTO, paid holidays, and parental leave.
• Educational reimbursement, referral bonuses, and access to learning programs.