Technical Account Manager (Customer Success Manager)

TL;DR

Technical Account Manager (Customer Success Manager): Manage key client accounts by resolving complex technical issues and ensuring success with hirify.global products and services with an accent on client relationship building and technical problem-solving. Focus on delivering exceptional service, fostering strategic partnerships, and driving continuous improvement based on client feedback.

Location: Hybrid (2 days onsite, 3 days remote) in Manila, Philippines

Company

hirify.global is a global market leader in AI, cloud, and digital software solutions, serving over 25,000 businesses worldwide including 85 of the Fortune 100 corporations.

What you will do

• Drive client success by resolving complex technical challenges and becoming a trusted advisor.
• Build and maintain strong, collaborative relationships with key clients.
• Collaborate across teams to provide exceptional technical support and customer service.
• Leverage deep product knowledge to troubleshoot and optimize client solutions.
• Understand client business needs to identify opportunities for enhanced success.
• Develop presentations and train clients to maximize their investment in hirify.global products.

Requirements

• Location: Must be based in Manila, Philippines with hybrid work model
• Bachelor's degree or equivalent experience in Computer Science, Business Information Systems, or related field.
• 5 years of experience in technical or service roles in software, telecommunications, or customer service.
• Strong analytical, troubleshooting, and communication skills with fluency in English.
• Working knowledge of contact center software design and technical concepts.

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• Experience or knowledge in Telecom, Connectivity, Programming integrations, or Software/Systems/Applications.

Culture & Benefits

• Hybrid work model with flexibility: 2 days onsite, 3 days remote per week.
• Fast-paced, collaborative, and innovative global environment.
• Opportunities for career growth across multiple roles and domains.
• Work with a market-leading company recognized for AI and digital innovation.