Senior Manager, Enterprise Customer Success

TL;DR

Senior Manager, Enterprise Customer Success: Leading a team of Customer Success Managers to drive long-term customer value through success planning, best practice consultation, and demonstrated business impact with an accent on operational excellence, coaching, and consistent execution. Focus on connecting hirify.global’s platform to customer business goals, showcasing realized value, expanding use cases, and driving urgency around adoption and renewal.

Location: For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, London, and New York, employees are expected to come into the office 3-days a week.

Salary: $165,000.00 to $200,000.00, plus a competitive equity package.

Company

hirify.global is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations.

What you will do

• Lead and coach a team of 6–8 Enterprise CSMs supporting high-priority customers across North America.
• Drive operational rigor across all core playbooks to ensure consistent, high-quality, outcome-focused engagements.
• Partner with Sales and Solutions leaders on account strategy, renewal forecasting, and joint customer planning.
• Help CSMs anticipate renewal risks, identify opportunities to expand use cases.
• Run disciplined team cadences including 1:1s, forecast reviews, and regional syncs.
• Surface insights from customer engagements to inform case studies, product roadmap priorities, marketing campaigns, and digital CS programs.

Requirements

• 8–10+ years of experience in customer success, account management, or consulting roles in SaaS or developer tools.
• 5+ years of experience managing high-performing CS teams in enterprise or technical environments.
• Proven track record driving retention and growth across large, complex enterprise accounts.
• Strong coaching and operational leadership skills with a focus on clarity, accountability, and execution.
• Technically fluent and comfortable discussing APIs, integrations, and developer workflows.
• Excellent communicator who builds alignment across CS, Sales, Product, and Marketing.

Culture & Benefits

• Offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
• Wellness programs will help you stay in the best of your physical and mental health.
• Frequent and fascinating team-building events will keep you connected.
• Inclusive work culture ensures that everyone is valued equally as important pieces of the final product.