Solution Architect (AI)

TL;DR

Solution Architect (AI): Leading the technical success of complex enterprise deployments for an AI platform, focusing on solution architecture, integrations, and ensuring customer onboarding and production readiness. Focus on designing scalable, secure technical architectures for API-first, web, mobile, and CRM integrations, and resolving complex technical escalations.

Location: Remote (India)

Company

hirify.global is a leading agentic AI platform for enterprise customer experience, enabling AI-driven automation at scale for global brands.

What you will do

• Lead deep solution and architecture discussions with enterprise customers.
• Translate business and operational requirements into scalable, secure technical architectures.
• Own technical success during the early delivery lifecycle (0–90 days).
• Act as the primary technical escalation point for complex delivery and integration issues.
• Design and review API-first, web, mobile, and customer support platform integrations.
• Define data flows for ticketing, conversation context, and human handoff scenarios.

Requirements

• 8+ years of experience in Solution Architecture, Technical Consulting, or Enterprise Delivery roles.
• Strong experience designing and delivering API-driven enterprise solutions.
• Deep understanding of REST APIs, webhooks, authentication, and authorization.
• Experience integrating with customer support desk / CRM systems (Zendesk, Salesforce, ServiceNow, etc.).
• Proven ability to lead customer-facing technical discussions and architecture reviews.
• Experience acting as an escalation point for complex technical issues.

Nice to have

• Experience with AI-powered automation or virtual agent platforms.
• SaaS enterprise delivery experience.
• Familiarity with cloud platforms (AWS / GCP / Azure) from an architecture and deployment perspective.
• Experience working with large enterprise customers in North America.

Culture & Benefits

• hirify.global is an equal opportunity employer committed to diversity and evaluates applicants without regard to race, color, religion, sex, sexual orientation, disability, or veteran status.