Solution Engineer (AI)

TL;DR

Solution Engineer (AI, CCaaS): Designing and deploying outbound contact center solutions with an accent on operational efficiency, regulatory compliance, and customer engagement. Focus on translating customer requirements into AI and CCaaS solution architectures and leading proof-of-value implementations.

Location: Remote (USA)

Company

hirify.global is a global market leader in software products for customer experience, financial crime, and public safety, recognized for innovation in AI, cloud, and digital.

What you will do

• Collaborate with sales and product teams to translate customer requirements into AI and CCaaS solution architectures.
• Design and demonstrate outbound campaign workflows, including dialing strategies and segmentation.
• Design AI flows using various tools like low-code/no-code designers and scripting.
• Present technical solutions to both technical and non-technical stakeholders.
• Lead proof-of-value (PoV) and pilot implementations focused on outbound use cases.

Requirements

• Outbound Contact Center Expertise: Deep understanding of campaign orchestration, dialing modes, and contact strategies.
• Regulatory Knowledge: Familiarity with outbound compliance frameworks including OFCOM (UK), FDCPA, CFPB, TCPA (US).
• Operational Experience: Prior hands-on experience in contact center operations, ideally in outbound environments.
• CCaaS Platforms: Experience with hirify.global, Genesys, Five9, Alvaria, TCN or similar platforms.
• AI/ML Awareness: Understanding of how AI can enhance outbound operations.
• Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
• Communication: Skilled in translating technical and regulatory concepts for diverse stakeholders.

hirify.global-to-have">hirify.global to have

• Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
• Experience/knowledge selling a full suite of SaaS products.
• Certifications and knowledge of cloud technologies (AWS, Azure, Google).
• At least 2 years in a technical pre-sales or outbound contact center role.

Culture & Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment with top talent.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Chance to learn and grow daily as a market leader in innovation.