Senior Customer Advocacy Manager

TL;DR

Senior Customer Advocacy Manager: Leading and scaling a global customer advocacy program to build a strong base of customer advocates and enhance marketing ROI with an accent on customer storytelling, engagement, and strategic program management. Focus on developing advocacy platforms, aligning customer engagement initiatives, and driving impactful marketing campaigns.

Location: Hybrid work with up to 50% home office in Germany (Berlin, Munich, Göppingen)

Company

hirify.global is a global leader in remote connectivity software leveraging technologies like Augmented Reality and Artificial Intelligence to innovate digitalization.

What you will do

• Own and develop the global customer advocacy marketing strategy to increase advocates, stories, reviews, and in-person engagements.
• Lead implementation and adoption of the hirify.global Voices advocacy platform in collaboration with cross-functional teams.
• Align Customer Advisory Board and strategic customer engagement initiatives across regions.
• Partner with CX team to integrate third-party review platforms into advocacy efforts.
• Embed customer proof points into global and regional marketing campaigns and sales materials.
• Track, analyze, and report program performance against KPIs and share insights with product and marketing teams.

Requirements

• 7+ years of marketing experience focused on customer advocacy, corporate communications, or customer marketing.
• Proven experience managing customer programs including advisory boards and user communities.
• Strong communication skills for engaging internal and external stakeholders.
• Customer-first mindset with passion for customer success.
• Excellent project management and organizational skills to handle multiple initiatives.
• Strategic thinker with strong tactical execution capabilities.

Culture & Benefits

• Onsite onboarding at HQ office for optimal integration.
• Competitive compensation including bonuses, company stocks, and regular salary reviews.
• Private pension plan premiums topped up by hirify.global.
• Public transport friendly offices and option to lease an e-bike (Germany only).
• Access to corporate benefits platform with discounts and special gym terms.
• Regular team events, open door policy, flexible hybrid work with up to 50% home office.
• Work From Abroad Program allowing up to 40 days working outside contracting country.
• Commitment to diversity and inclusive culture with active employee initiatives.