Sap Service Manager Fi/Co

TL;DR

Sap Service Manager Fi/Co (ERP): Responsible for global application support and management of SAP FI/CO modules and related ERP systems, ensuring smooth global business operations. With an accent on change management, incident resolution, and collaboration across internal and external teams. Focus on managing ServiceNow tickets, facilitating communication between key users and third-party providers, and monitoring KPIs within SAP modules.

Location: Hybrid with 3-4 days remote, based in Germany, Poland, or United States

Company

hirify.global provides hospitals and life science institutions with products and solutions to improve clinical results and optimize workflows, employing over 12,000 people worldwide with products sold in more than 135 countries.

What you will do

• Manage global application support for SAP FI/CO and ancillary ERP systems including ServiceNow ticket and change request handling.
• Plan, implement, and report on minor, pre-approved, and emergency changes.
• Track changes and development efforts with timelines across systems.
• Act as Change Manager approving change requests and ensuring proper documentation.
• Facilitate communication between key users and third-party support providers and moderate SAP Key User meetings.
• Support SLA report creation and take action during escalations of unresolved incidents or changes.

Requirements

• Bachelor’s degree or equivalent in IT or computer science related field.
• Profound experience and expertise in SAP Service Management, specifically SAP FI/CO modules.
• Excellent English language skills in spoken and written form.
• Ability to work in a fast-paced environment and collaborate effectively.
• Experience with CRM or BI applications and ancillary systems (FIS, Ariba, Fiori, Paymetrics, Vertex) is a plus.

Culture & Benefits

• Hybrid work format with 3-4 days remote.
• Opportunity to develop personally and professionally in a diverse and passionate team.
• Work in a company focused on life-saving technology and global impact.