Customer Experience Agent (Fintech)

TL;DR

Customer Experience Agent (Fintech): Serving as the first line of support for customers primarily over live chat, with an accent on troubleshooting issues quickly and delivering empathetic solutions. Focus on adapting to new tools, including AI-powered workflows, and driving customer issues to resolution by partnering with internal teams.

Location: Onsite in Denver, CO. Benefits are for U.S.-based full-time employees. Relocation support to NYC or SF is available as needed.

Salary: $48,000–$70,000

Company

hirify.global is a financial operations platform providing an all-in-one solution for payments, corporate cards, vendor management, and automated bookkeeping to save companies time and money.

What you will do

• Serve as the first line of support for hirify.global Customers primarily over live chat, with additional coverage through email and phone.
• Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking.
• Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment.
• Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams.
• Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows.
• Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights.

Requirements

• Comfort and confidence in live chat as your primary support channel.
• Ability to work evenings, weekends, and some holidays.
• Strong customer focus with empathy under pressure.
• Excellent verbal and written communication.
• Ability to quickly learn hirify.global’s platform and apply product knowledge.
• Strong analytical and problem-solving skills.
• Persistence in driving issues to resolution with internal teams.
• High reliability and professionalism in live support environments.
• Comfort working toward performance metrics in a results-driven role.

Nice to have

• Familiarity with AI-powered tools or workflow automation in customer support.
• Comfort working in a high-growth or startup environment where processes evolve quickly.
• Experience with Zendesk or other customer support platforms.

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you (partially covered for dependents).
• 401k including employer match on contributions.
• Flexible PTO and parental leave.
• WFH stipend, wellness stipend, and fertility HRA.
• Opportunity to work in a fast-moving, high-energy startup environment.
• Be part of a team that leans into AI, automation, and evolving workflows.