Support Specialist Workforce

TL;DR

Support Specialist Workforce: Providing technical support and customer service for R365 Payroll clients with an accent on payroll integration and troubleshooting. Focus on managing support tickets, communicating complex issues clearly, and ensuring client satisfaction.

Location: Remote (US)

Salary: $24.04–$33.65 per hour

Company

hirify.global is a product company focused on software solutions for restaurant management.

What you will do

• Respond to technical support tickets and manage personal queue
• Communicate with customers via phone, screen share, and live chat to troubleshoot issues
• Help customers understand payroll integration functionality
• Document software defects and escalate as needed
• Identify gaps in self-help documentation and share ticket trends
• Conduct basic training as needed

Requirements

• Location: Must be based in the US or able to work remotely within US time zones
• Previous experience with payroll and HR systems
• High attention to detail and strong technical aptitude
• Effective written and verbal communication skills
• Excel knowledge
• Solution-oriented mindset and ability to work under pressure

Nice to have

• Familiarity with restaurant management and labor scheduling
• Understanding of basic accounting journal entries and labor accruals

Culture & Benefits

• Comprehensive medical benefits fully paid for employee
• 401k plan with matching
• Equity option grant
• Unlimited PTO and company holidays
• Wellness initiatives