Business Analyst

TL;DR

Business Analyst: Leading requirements gathering and documentation for association-specific CRM software built on Microsoft Dynamics 365 with an accent on client research, discovery, and gap analysis. Focus on translating technical concepts for non-technical stakeholders, managing complex tasks, and supporting AMS/CRM implementations.

Location: Remote within United States, must be available for occasional travel to client sites in Florida and work within 8am – 6pm ET hours.

Company

Provider of association-specific CRM software built on Microsoft Dynamics 365, supporting influential non-profit organizations globally.

What you will do

• Conduct client research and gather detailed requirements with Sales team collaboration.
• Lead discovery and requirements analysis to understand business needs and develop best practice processes.
• Document requirements, create Jira tickets, and collaborate on gap analysis with Dynamics experts.
• Create business process specifications, user stories, and test criteria leveraging templates and AI.
• Mentor newer Business Analysts and maintain accurate task tracking and billability.
• Support Product team with documentation for product enhancements.

Requirements

• Location: Must be based in the United States and available for occasional travel to client sites in Florida.
• 1+ years experience with Associations, Non-Profits, or member-based organizations.
• 3+ years experience in AMS/CRM documentation and discovery engagements.
• Solid understanding of AMS/CRM functionality including Membership, Chapter, Event, Certification, Financial Management, and E-Commerce.
• Excellent oral and written communication skills with ability to translate technical concepts for non-technical stakeholders.
• Availability to work 8am – 6pm ET and be on camera for client meetings.

Culture & Benefits

• Fully remote work with flexible schedules.
• Competitive pay and benefits.
• Supportive team environment focused on quality and client success.
• Opportunity to impact non-profit organizations globally.