Head Of Customer Success (Governments & Public Sector)

TL;DR

Head Of Customer Success (Governments & Public Sector): Leading a global team of Customer Success Managers focused on managing and growing high-value government accounts with an accent on coaching, strategy, and renewal pipeline management. Focus on driving customer outcomes, managing complex renewals, and supporting a distributed team across diverse cultures and regions.

Location: Washington, United States, hybrid work format

Company

hirify.global provides intelligence platforms simplifying global trade information in commodities, energy, and maritime sectors with a team of over 700 experts worldwide.

What you will do

• Manage and coach a global team of Customer Success Managers.
• Drive team growth, retention, and performance management.
• Hire new team members to support business growth.
• Manage renewal pipeline and forecast renewal risks.
• Serve as escalation point for complex renewals and strategic relationships.
• Represent customer voice to influence product and operational decisions.

Requirements

• Must have 2+ years leadership experience managing Customer Success teams.
• Experience managing global government accounts.
• Ability to lead distributed teams across cultures and regions.
• Strong people management and coaching skills.
• Technical competence in data analysis and customer health metrics.
• Highly customer-centric and product-oriented mindset.

Nice to have

• Active TS/SCI clearance.

Culture & Benefits

• Inclusive and diverse work environment.
• Focus on collaboration and creative problem solving.
• Supportive and accessible team culture.