Senior Director Customer Success

TL;DR

Senior Director Customer Success: Lead and scale the post-sales customer experience and success organization for an identity security SaaS company with an accent on customer retention, value realization, and cross-functional collaboration. Focus on building scalable customer success frameworks, driving measurable outcomes, and operating effectively in a fast-paced, early-stage environment.

Location: Redwood City, CA - Hybrid, must be based in the United States

Salary: $211,000 - $275,000 USD

Company

hirify.global is an identity security company providing solutions to secure identity access across SaaS, on-prem, data systems, and cloud infrastructure for global enterprises.

What you will do

• Own and operationalize the end-to-end customer journey including onboarding, adoption, value realization, expansion, and renewal.
• Build and lead a team of Customer Success Managers, Technical Account Managers, and Project Managers to support enterprise customers at scale.
• Coach and develop leaders and individual contributors to foster accountability and continuous improvement.
• Operate effectively in a dynamic, fast-growing environment with evolving priorities and product capabilities.
• Serve as a senior escalation point and collaborate cross-functionally to resolve customer issues and influence product strategy.
• Drive retention, renewal, and expansion outcomes while monitoring customer satisfaction and account health metrics.

Requirements

• Must be based in the United States with ability to work hybrid in Redwood City, CA.
• 10+ years experience in Customer Success or related post-sales roles supporting technical enterprise customers.
• Proven experience building and scaling Customer Success organizations in growth-stage B2B SaaS companies.
• Strong background in identity, access management, or security with experience supporting CISOs and security leadership.
• Comfort operating in dynamic environments with rapidly evolving processes and priorities.
• Experience with IAM/IGA/PAM platforms such as Okta, Ping Identity, Microsoft, SailPoint, and Azure AD.

Culture & Benefits

• Ownership mindset and acting with integrity.
• Customer-focused culture emphasizing trust and accountability.
• Competitive compensation including equity and benefits package.
• Equal opportunity employer committed to diversity and inclusion.