TL;DR

Senior Director Customer Success: Lead and scale the post-sales customer experience and success organization for an identity security SaaS company with an accent on customer retention, value realization, and cross-functional collaboration. Focus on building scalable customer success frameworks, driving measurable outcomes, and operating effectively in a fast-paced, early-stage environment.

Location: Redwood City, CA - Hybrid, must be based in the United States

Salary: $211,000 - $275,000 USD

Company

%hirify_global% is an identity security company providing solutions to secure identity access across SaaS, on-prem, data systems, and cloud infrastructure for global enterprises.

What you will do

Own and operationalize the end-to-end customer journey including onboarding, adoption, value realization, expansion, and renewal.
Build and lead a team of Customer Success Managers, Technical Account Managers, and Project Managers to support enterprise customers at scale.
Coach and develop leaders and individual contributors to foster accountability and continuous improvement.
Operate effectively in a dynamic, fast-growing environment with evolving priorities and product capabilities.
Serve as a senior escalation point and collaborate cross-functionally to resolve customer issues and influence product strategy.
Drive retention, renewal, and expansion outcomes while monitoring customer satisfaction and account health metrics.

Requirements

Must be based in the United States with ability to work hybrid in Redwood City, CA.
10+ years experience in Customer Success or related post-sales roles supporting technical enterprise customers.
Proven experience building and scaling Customer Success organizations in growth-stage B2B SaaS companies.
Strong background in identity, access management, or security with experience supporting CISOs and security leadership.
Comfort operating in dynamic environments with rapidly evolving processes and priorities.
Experience with IAM/IGA/PAM platforms such as Okta, Ping Identity, Microsoft, SailPoint, and Azure AD.

Culture & Benefits

Ownership mindset and acting with integrity.
Customer-focused culture emphasizing trust and accountability.
Competitive compensation including equity and benefits package.
Equal opportunity employer committed to diversity and inclusion.