Head Of Customer Operations

TL;DR

Head Of Customer Operations (AI): Leading and scaling customer success and operations teams for an AMD-powered AI infrastructure platform with an accent on customer satisfaction, retention, and enterprise account management. Focus on building strategic C-suite relationships, optimizing customer journeys, and driving measurable business impact through data-driven processes and advocacy.

Location: Las Vegas, Nevada, United States

Company

hirify.global is a startup focused on building a versatile cloud platform driving next-generation AI innovation with AMD-powered AI compute infrastructure.

What you will do

• Define and execute customer operations strategy aligned with hypergrowth goals
• Build, mentor, and scale a high-performing customer success and operations organization
• Design and optimize the customer journey from evaluation through deployment, renewal, and expansion
• Lead strategic planning and business reviews with C-level and VP engineering stakeholders
• Advocate for customer needs related to AMD GPU performance and AI infrastructure
• Develop scalable processes, performance metrics, and customer engagement frameworks

Requirements

• 7+ years experience in customer success or enterprise account management in cloud, GPU computing, or AI/ML platforms
• 5+ years people management experience building and leading teams
• Strong technical fluency with cloud computing, GPU architecture, and AI/ML workloads
• Exceptional executive presence and ability to engage C-level stakeholders
• Experience building scalable customer success operations and data-driven engagement models
• Location: Must be able to work onsite in Las Vegas, Nevada, USA

Nice to have

• Hands-on experience with AMD and NVIDIA GPU computing and AI/ML training workflows
• Familiarity with AMD ROCm ecosystem, PyTorch, TensorFlow, and LLM fine-tuning
• Experience in neocloud or alternative cloud providers
• MBA or advanced technical degree in CS, ML, or related field
• Experience at high-growth startups scaling from Series A to IPO or acquisition

Culture & Benefits

• Competitive salary with stock options
• 100% paid medical, dental, and vision insurance
• Life and supplemental insurance, short term disability
• Flexible spending account and 401(k) plan
• Flexible PTO, paid holidays, and parental leave
• Mental health benefits through Spring Health