TL;DR

Head Of Customer Operations (AI): Leading and scaling customer success and operations teams for an AMD-powered AI infrastructure platform with an accent on customer satisfaction, retention, and enterprise account management. Focus on building strategic C-suite relationships, optimizing customer journeys, and driving measurable business impact through data-driven processes and advocacy.

Location: Las Vegas, Nevada, United States

Company

%hirify_global% is a startup focused on building a versatile cloud platform driving next-generation AI innovation with AMD-powered AI compute infrastructure.

What you will do

Define and execute customer operations strategy aligned with hypergrowth goals
Build, mentor, and scale a high-performing customer success and operations organization
Design and optimize the customer journey from evaluation through deployment, renewal, and expansion
Lead strategic planning and business reviews with C-level and VP engineering stakeholders
Advocate for customer needs related to AMD GPU performance and AI infrastructure
Develop scalable processes, performance metrics, and customer engagement frameworks

Requirements

7+ years experience in customer success or enterprise account management in cloud, GPU computing, or AI/ML platforms
5+ years people management experience building and leading teams
Strong technical fluency with cloud computing, GPU architecture, and AI/ML workloads
Exceptional executive presence and ability to engage C-level stakeholders
Experience building scalable customer success operations and data-driven engagement models
Location: Must be able to work onsite in Las Vegas, Nevada, USA

Nice to have

Hands-on experience with AMD and NVIDIA GPU computing and AI/ML training workflows
Familiarity with AMD ROCm ecosystem, PyTorch, TensorFlow, and LLM fine-tuning
Experience in neocloud or alternative cloud providers
MBA or advanced technical degree in CS, ML, or related field
Experience at high-growth startups scaling from Series A to IPO or acquisition

Culture & Benefits

Competitive salary with stock options
100% paid medical, dental, and vision insurance
Life and supplemental insurance, short term disability
Flexible spending account and 401(k) plan
Flexible PTO, paid holidays, and parental leave
Mental health benefits through Spring Health