Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Managing customer success for enterprise AI-driven SaaS solutions, ensuring customer retention, strategic value delivery, and expansion. Focus on engaging enterprise executives, driving AI adoption, and delivering measurable business outcomes.

Location: Remote within the USA

Company

hirify.global is a global AI-first CX platform leader delivering enterprise-ready AI solutions, backed by a Fortune 100 recognized software company with 8,500 employees worldwide.

What you will do

• Guide customers in strategic use of Cognigy’s AI technology to maximize investment value.
• Identify customer needs and coordinate solution implementation.
• Engage in technical discussions and articulate business value to enterprise executives.
• Define and track customer success metrics and retention strategies.
• Develop sales proposals aligned with customer goals and negotiate terms.
• Collaborate closely with sales and technical teams to enhance customer loyalty.

Requirements

• Must have at least 5 years experience as a Customer Success Manager in software industry.
• Experience with CCaaS, AI, or conversational AI is mandatory.
• Strong communication skills and ability to engage enterprise executives.
• Willingness to travel up to 20% within the USA.
• Understanding of SaaS business and IT processes.
• Data-driven and user-centric approach to customer success.

Culture & Benefits

• Work in a fast-paced, collaborative, and innovative global environment.
• Opportunities for career growth across multiple roles and domains.
• Be part of a market-leading AI technology company.