Senior Customer Relationship Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Customer Relationship Manager: Optimizing the Buyer Journey and maximizing conversion rate from free user to paid customer with an accent on A/B testing, omnichannel flows (Email, Push, In-App). Focus on analyzing user behavior, setting up one-shot campaigns, and monitoring KPIs for results optimization.
Location: Remote from anywhere within a 2-hour difference from Spain (GMT+1), with an option to work from offices in Madrid. Visa sponsorship for the EU is provided if needed.
Company
is a global leader in educational technology, helping over 185 million families worldwide raise amazing kids through Playlearning™.
What you will do
- Analyze user behavior, segment, and build strategies to maximize conversion rate from free user to paid customer.
- Define, implement, and optimize omnichannel flows in Braze (Email, Push notifications & In-App).
- Set-up, launch, and control one-shot campaigns and customer surveys.
- Suggest improvements and experiment with A/B testing for results optimization.
- Monitor KPIs, analyze results, and share learning summaries with stakeholders.
Requirements
- Around 4 years of experience in Marketing Automation and working with Braze as a personalization platform.
- Familiarity with concepts from direct marketing, persuasive copywriting, buyer psychology, and neuromarketing.
- Experience creating and executing AB tests, Growth, or CRO projects.
- Strong analytical skills, passion for problem-solving, and expertise in Microsoft Excel.
- Fluent in English (spoken and written) for clear and effective asynchronous communication.
- Ability to work within a 2-hour time difference from Spain (GMT+1).
Culture & Benefits
- Annual learning & development budget of up to €2,000 for books and training.
- Flexible remote-friendly work environment, with an option to work from Madrid offices.
- Stock options to own part of the company.
- Home office setup allowance (€400 initial + €35/month for expenses).
- Meal allowances of €60/month via Cobee card.
- Flexible compensation for meal, transport, and childcare expenses through Cobee.
- Access to private health coverage at exclusive rates through Adeslas.
- Free language classes in Spanish and English.
- Company events and team gatherings in Spain.
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