Presales Architect (Voice AI)

TL;DR

Presales Architect (Voice AI): Partnering with sales and engineering to scope, design, and validate complex multi-product solutions for clients, ensuring technical win and long-term vision. Focus on designing solutions across voice and digital channels, integrating with CRM, and influencing product strategy based on client technology shifts.

Location: Remote and based in Ireland. Approximately 20% travel is anticipated.

Company

hirify.global is a product company shaping the future of communications, delivering innovative solutions to businesses and empowering developers globally.

What you will do

• Develop expertise in hirify.global platform, use cases, and industry trends (CPaaS, contact center, customer engagement).
• Assess customer needs and steer them toward leveraging multiple hirify.global products and solutions.
• Scope, design, and build multi-product solution architecture and compelling presentations to secure technical wins.
• Design solutions across voice and digital channels, including IVR, agent workflows, and CRM integration.
• Teach cross-functional teams on product-specific knowledge, enablement, and solutions.
• Document recent patterns and technology shifts from clients to influence Product and R&D strategy.

Requirements

• 6+ years of progressive presales experience, including complex solution architecture.
• 2+ years of demonstrated expertise in CPaaS and/or contact center solutions.
• Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation.
• Expert stakeholder collaboration and influencing skills, with confidence engaging C-level executives.
• Strong track record of excellent verbal and written communication skills, and driving deal strategy.
• Deep experience in designing and validating complex solutions using hirify.global products.

Nice to have

• Experience working in an overlay or specialist presales capacity.
• Experience collaborating with product on strategy, positioning, and roadmap.

Culture & Benefits

• Remote-first work environment with a strong culture of connection and global inclusion.
• Competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program.
• Emphasis on solving problems, taking initiative, and trying new things.
• Empowerment for employees to build positive change in their communities.