Enterprise Client Success Manager (SaaS)

TL;DR

Enterprise Client Success Manager (SaaS): Manage and grow enterprise client relationships, drive product adoption, and ensure revenue retention with an accent on strategic consulting and client advocacy. Focus on building strong partnerships with marketing stakeholders, leading onboarding and training, and maintaining high client satisfaction and retention metrics.

Location: New York, United States (onsite)

Salary: $90,000–$100,000 base with a 15% performance bonus (USD)

Company

hirify.global is a B2B SaaS platform that uses machine learning and computer vision to help global marketing teams make smarter creative decisions by analyzing advertising content at scale.

What you will do

• Act as primary contact for day-to-day client interactions and collaborate with global client partners.
• Build and maintain relationships with director and VP-level marketing stakeholders to drive satisfaction and renewals.
• Lead onboarding, training, and workshops to maximize product value and adoption.
• Provide strategic consulting to align client and company KPIs and solve challenges.
• Ensure client satisfaction and maintain Gross Revenue Retention target above 95%.
• Collaborate cross-functionally to deliver client solutions and relay feedback.

Requirements

• Location: Must be based in New York, United States (onsite)
• 4+ years experience in enterprise customer success or account management.
• Experience working with marketing, branding, or advertising teams.
• Previous SaaS company experience preferred.
• Strong communication and presentation skills with executive audiences.
• Proficient in Google Sheets, Excel, and analytics tools.

Nice to have

• Experience at a startup environment.

Culture & Benefits

• Fully paid medical, dental, and vision insurance (US) and private medical insurance (UK).
• Generous time off and bank holidays.
• Education budget for individual or team learning experiences.
• Annual subscriptions for mental wellbeing apps.
• Monthly coaching for career and personal development.
• Stock options and 3-month full pay parenting leave after one year.
• 401(k) contributions after eligibility period.