Solution Architect (Agentic Delivery)

TL;DR

Solution Architect (Agentic Delivery): Lead technical success of complex enterprise AI-driven automation deployments focusing on scalable, secure architectures and integrations. Focus on designing API-first integrations, customer onboarding, and ensuring production readiness for large enterprise customers.

Location: Remote

Company

hirify.global is a leading agentic AI platform enabling scalable AI automation for enterprise customer experience with major global brands.

What you will do

• Lead solution and architecture discussions with enterprise customers.
• Translate business requirements into scalable, secure technical architectures.
• Own technical success during early delivery lifecycle (0–90 days).
• Design and review API-first integrations including REST, GraphQL, webhooks, and authentication flows.
• Lead integrations with customer support and contact center platforms like Zendesk, Salesforce, and ServiceNow.
• Partner with engineering and product teams to resolve delivery risks and improve deployment playbooks.

Requirements

• Must have 8+ years experience in solution architecture, technical consulting, or enterprise delivery.
• Strong experience with API-driven enterprise solutions and integrations.
• Experience with customer support desk/CRM system integrations (Zendesk, Salesforce, ServiceNow).
• Proven ability to lead customer-facing technical discussions and act as escalation point.
• Excellent communication and stakeholder management skills.

Nice to have

• Experience with AI-powered automation or virtual agent platforms.
• SaaS enterprise delivery experience.
• Familiarity with cloud platforms (AWS, GCP, Azure) architecture and deployment.
• Experience working with large North American enterprise customers.