Senior Design & Research Operations Specialist (Legal AI)

TL;DR

Senior Design & Research Operations Specialist (Legal AI): Building the operational foundation to scale and mature the Design & Research practice with an accent on streamlining processes, managing tools, and coordinating research operations. Focus on designing how a design organization operates, implementing process improvements, and ensuring creative and strategic efforts are supported by strong systems.

Location: This role is available to candidates across the United States or Canada (excluding Quebec) in a remote capacity. If local to one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to be in office minimum two days per week for our Anchor Days. Hybrid work environment, with expectation for local hirify.globalns (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.

Salary: $126,200–$170,800 CAD

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms of every size.

What you will do

• Lead the operational foundation for Design & Research, managing tools, systems, and budgets.
• Shape and maintain rhythms and rituals to connect design teams and the wider organization.
• Coordinate research operations, including participant recruitment, scheduling, and insights management.
• Develop and maintain shared documentation and guidelines for collaboration.
• Identify and implement process improvements to increase clarity and enable faster decisions.
• Track and report on key operational metrics to inform leadership planning and resourcing.

Requirements

• 5+ years of experience in design, research, or product operations.
• Strong organizational, communication, and program-management skills.
• Comfort navigating ambiguity and bringing structure to complex systems.
• Proficiency with design and research tools (Figma, Miro, Maze, Pendo).
• Experience maintaining process documentation and operational metrics.
• A pragmatic, collaborative approach to problem-solving.

Nice to have

• Experience collaborating with Design Systems to improve workflows.
• Hands-on experience with research operations.
• Background working within enterprise or multi-product SaaS software environments.
• Strong understanding of design thinking methodologies.
• Experience driving change management or organizational transformation.

Culture & Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment with flexible time off policy (encouraged 20 days off/year).
• $2000 annual counseling benefit and RRSP matching.
• hirify.globalversary recognition program.
• Commitment to diversity, equity, inclusion, and accessibility.