Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Manage and nurture B2B customer relationships for a US-headquartered fintech company, supporting partners launching trading apps and financial services globally with an accent on customer satisfaction, retention, and success. Focus on driving adoption of platform features, forecasting growth, and collaborating cross-functionally to align customer goals with product outcomes.

Location: Remote within APAC time zones (SGT/ACT/IST)

Company

hirify.global is a US-headquartered licensed financial services company providing brokerage infrastructure and APIs to financial institutions worldwide, backed by top-tier global investors.

What you will do

• Act as primary contact for B2B/enterprise customers throughout the customer lifecycle from launch to renewal.
• Ensure customer satisfaction, retention, and success by managing escalations and maintaining strong relationships.
• Monitor customer progress toward key results and identify risks and opportunities for growth.
• Drive adoption of hirify.global features and represent customer needs internally across multiple teams.
• Deliver executive reports and collaborate cross-functionally to align platform capabilities with customer strategies.
• Develop and execute success strategies and identify areas for process improvement.

Requirements

• 4-6 years of customer success experience managing customer relationships.
• Ability to work remotely and independently during APAC business hours (SGT/ACT/IST).
• Experience with SaaS, APIs, and fintech, especially broker-dealer business.
• Comfortable managing relationships across companies of various sizes.
• Strong alignment with hirify.global's mission to open financial services globally.
• Team player with ownership mindset and flexibility to support company growth.

Nice to have

• Startup mindset for fast-paced, high-growth environments.
• Experience working with international B2B clients.

Culture & Benefits

• Competitive salary and stock options.
• Health benefits.
• New hire home-office setup allowance of USD 500.
• Monthly stipend of USD 150 via Brex Card.