Customer Success Manager (B2B SaaS)

TL;DR

Customer Success Manager (B2B SaaS): Manage onboarding and strategic account management for energy tech SaaS customers with an accent on customer lifecycle management, product adoption, and revenue growth. Focus on building strong relationships, proactive risk management, and contract renewals in a dynamic, high-growth environment.

Location: Zurich, Switzerland with hybrid work arrangement

Company

hirify.global is a Swiss-based energy tech scale-up founded in 2019, providing cloud-based tools for energy traders to digitize and automate post-trade processing.

What you will do

• Own and execute smooth onboarding processes, workshops, and trainings to maximize product adoption.
• Build and maintain trust-based relationships with key account stakeholders and collaborate closely with sales.
• Develop deep understanding of customer business processes and advocate for their needs internally.
• Create and implement strategic account development plans with KPIs and long-term value realization.
• Monitor customer health to proactively manage risks and prevent churn.
• Manage contracts, renewals, and identify upsell/cross-sell opportunities aligned with customer goals.
• Track and report key performance metrics to customers and internal teams.

Requirements

• Location: Must be based in or near Zurich, Switzerland
• Several years of experience in Customer Success or Key Account Management in B2B SaaS.
• Strong analytical skills with data-driven mindset.
• Excellent communication and presentation skills across organizational levels.
• Proactive problem-solving and negotiation skills.
• Professional English and German proficiency suitable for B2B communication.

Culture & Benefits

• Supportive, entrepreneurial, and fun culture with flat hierarchies.
• Diverse international team with high impact opportunities.
• Mentoring and professional development in a complex industry.
• High autonomy with hybrid work arrangement.