Customer Success Manager

TL;DR

Customer Success Manager: Managing client relationships and ensuring customer success with an accent on maritime and energy sectors. Focus on coaching users, uncovering upsell opportunities, and improving customer success processes.

Location: Hybrid with remote work option in Japan

Company

hirify.global provides intelligence and insights for commodities, energy, and maritime sectors through user-friendly platforms and data solutions.

What you will do

• Maintain meaningful engagement with clients as the key point of contact for inquiries
• Coach users on hirify.global’s terminal, Excel add-in, API, and data integration
• Support commercial teams in identifying upsell and cross-sell opportunities
• Align client goals with hirify.global’s objectives proactively
• Improve customer success processes including knowledge base and support tools
• Coordinate with Sales, Product, and Engineering teams to maximize client solution usage

Requirements

• Location: Remote work from Japan
• 2+ years of customer success management experience in maritime or shipping
• Experience with B2B customers managing large user bases and ARR
• Ability to communicate technical concepts to technical and non-technical audiences
• Empathy and strong relationship-building skills
• Adaptability to needs of physical trading houses and energy majors

Culture & Benefits

• Inclusive and diverse work environment
• Supportive and accessible team culture
• Focus on decisiveness, collaboration, and client satisfaction