Product Support Engineer

TL;DR

Product Support Engineer: Providing technical support and troubleshooting for database management tools with an accent on diagnosing issues across various environments and collaborating with product and engineering teams. Focus on delivering world-class customer service and contributing to future product development through customer insights.

Location: Must be able to commute to a UK office location.

Salary: £35,000–£45,000

Company

hirify.global creates simple software solutions to help data professionals manage databases across the DevOps lifecycle.

What you will do

• Provide technical support via email, phone, and chat.
• Run remote screen-share sessions to diagnose and resolve issues.
• Collaborate with Product and Engineering to integrate customer insights into future releases.
• Create knowledgebase articles and blogs for customer self-help.
• Support colleagues by simplifying complex technical concepts.
• Troubleshoot issues across Windows, Linux, networking, and databases.

Requirements

• Experience in a technical environment or service desk.
• Ability to learn and explain complex technical concepts.
• Passion for delivering outstanding customer service.
• Strong understanding of Windows and Linux permissions, networking, and troubleshooting.
• Commercially minded, balancing technical excellence with business outcomes.
• Self-motivated, collaborative, and enthusiastic problem-solver.
• Must be able to commute to a UK office location.

Nice to have

• Experience with SQL Server, Postgres, MongoDB, or MySQL.
• Knowledge of web servers (IIS, Apache) or Windows Server setups.
• Scripting or programming knowledge.
• Understanding of DevOps principles or AI technologies.

Culture & Benefits

• Flexible-hybrid working model with a blend of remote and office work.
• Competitive salary and comprehensive health coverage.
• Monthly wellbeing allowance and generous paid time off.
• Employee assistance program and social events.
• Supportive, values-led culture with a focus on diversity, equity, inclusion & belonging.
• Environment for career growth and professional development.

Hiring process

• Application with CV/LinkedIn.
• Assessments (may include email assessment or brief phone interview).
• Interviews with team members.
• Offer.