Contract Customer Success Manager

TL;DR

Contract Customer Success Manager: Managing customer onboarding and ongoing support for a technical SaaS product with an accent on driving customer success and retention. Focus on partnering with customers to create effective campaigns, advising on best practices, and troubleshooting technical concepts.

Location: Remote, must be based in Australia or New Zealand to maintain local coverage, working standard business hours in Australia or New Zealand time zones.

Salary: $60/hour

Company

hirify.global is a product company that provides a platform for automated communication, enabling over 8,000 companies to send billions of personalized messages daily.

What you will do

• Manage customer onboarding and implementation projects.
• Partner with customers to create and execute effective campaigns and data workflows.
• Serve as the first point of contact for dedicated support and troubleshooting.
• Proactively follow up with customers to ensure retention.
• Advise on best practices for campaign design, segmentation, and integrations.
• Support renewals by ensuring healthy, engaged customers.

Requirements

• 3+ years of experience as a Customer Success Manager with a technical SaaS product.
• Strong comfort communicating with technical and non-technical stakeholders.
• Familiarity with APIs, data integrations, logic flows, and templating languages (e.g., Liquid).
• Must be based in Australia or New Zealand.
• Ability to work 20 hours/week, Monday–Friday, in Australia or New Zealand time zones.

Nice to have

• Fluency in French, Russian, or Spanish.

Culture & Benefits

• Opportunity to make a direct impact supporting customers in a rapidly growing SaaS environment.
• Energetic team that is shaping Customer Success.
• Values empathy, transparency, and responsibility.
• Commitment to increasing inclusion and equity within the tech industry.

Hiring process

• 30-minute Zoom call with Recruiter.
• 30-minute Zoom call with Hiring Manager.
• 45-minute Homework Review Call with Team.