Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Building and maintaining strong client relationships for a SaaS product with an accent on driving client retention, upselling, and negotiating renewals. Focus on identifying further use cases, resolving issues, and achieving weekly KPIs and monthly targets.

Location: Hybrid in Portsmouth, UK, requiring travel to the office 3 days a week.

Salary: £30,000–£40,000 with an OTE of £65,000.

Company

hirify.global is a dynamic and innovative SaaS company providing software to identify website visitors and convert them into actionable leads.

What you will do

• Build and maintain strong client relationships with a portfolio of customers.
• Host online meetings to review client progress and desired outcomes.
• Identify, qualify, and resolve issues, collaborating with internal departments.
• Contribute to revenue growth by upselling and uplifting client contracts.
• Negotiate contract renewals and expansion proposals.
• Work towards weekly KPIs and monthly targets individually and as a team.

Requirements

• 2-3 years of experience within a client-facing role such as Account Management or Customer Success is required.
• Experience in using CRM systems.
• Excellent communication skills and a confident personality.
• Experience interacting with Director Level individuals.
• Strategic thinker with strong problem-solving and negotiating skills.
• Self-starter with a passion for delivering and meeting targets.

Culture & Benefits

• Clear progression plan with 6-monthly salary reviews and promotion opportunities.
• World-class 3-week onboarding and continuous personal development.
• Team incentives, including trips for top performers.
• Regular company socials and commission scheme.
• Enhanced Sick Pay, Maternity, and Paternity pay.
• Pension scheme with employer contributions.
• 25 days holiday plus bank holidays.
• Free parking and onsite gym.
• Employee assistance programme and hybrid working.