TL;DR

Customer Success Manager (SaaS): Building and maintaining strong client relationships for a SaaS product with an accent on driving client retention, upselling, and negotiating renewals. Focus on identifying further use cases, resolving issues, and achieving weekly KPIs and monthly targets.

Location: Hybrid in Portsmouth, UK, requiring travel to the office 3 days a week.

Salary: £30,000–£40,000 with an OTE of £65,000.

Company

%hirify_global% is a dynamic and innovative SaaS company providing software to identify website visitors and convert them into actionable leads.

What you will do

Build and maintain strong client relationships with a portfolio of customers.
Host online meetings to review client progress and desired outcomes.
Identify, qualify, and resolve issues, collaborating with internal departments.
Contribute to revenue growth by upselling and uplifting client contracts.
Negotiate contract renewals and expansion proposals.
Work towards weekly KPIs and monthly targets individually and as a team.

Requirements

2-3 years of experience within a client-facing role such as Account Management or Customer Success is required.
Experience in using CRM systems.
Excellent communication skills and a confident personality.
Experience interacting with Director Level individuals.
Strategic thinker with strong problem-solving and negotiating skills.
Self-starter with a passion for delivering and meeting targets.

Culture & Benefits

Clear progression plan with 6-monthly salary reviews and promotion opportunities.
World-class 3-week onboarding and continuous personal development.
Team incentives, including trips for top performers.
Regular company socials and commission scheme.
Enhanced Sick Pay, Maternity, and Paternity pay.
Pension scheme with employer contributions.
25 days holiday plus bank holidays.
Free parking and onsite gym.
Employee assistance programme and hybrid working.