Customer Education Intern

TL;DR

Customer Education Intern (Education): Support creation and management of educational content, video production, and technical support for SaaS products in sports technology with an accent on content clarity, technical troubleshooting, and cross-functional collaboration. Focus on producing engaging educational resources, maintaining knowledge base infrastructure, and improving customer education workflows.

Location: Remote (United States)

Salary: $20–25 per hour

Company

hirify.global is a leading sports technology company powering operations for over 6,500 sports organizations worldwide with a global remote-first team.

What you will do

• Create and manage educational content and help articles in Salesforce aligned with product updates
• Maintain knowledge base infrastructure across Experience Cloud Performance Product sites
• Produce educational video content using Adobe Premiere Pro or similar tools
• Provide technical support for learning portal enrollment and customer inquiries
• Collaborate with Product Success and Product teams to align educational materials with product capabilities
• Identify opportunities to improve customer education experience and content workflows

Requirements

• Location: Must be based in the United States
• Strong written communication skills for clear customer-facing documentation
• Video editing experience with Adobe Premiere Pro or similar
• Technical aptitude to learn new platforms and troubleshoot issues
• Detail-oriented with strong project management skills
• Collaborative mindset for cross-functional teamwork

Nice to have

• Familiarity with Salesforce or other CRM platforms
• Experience with Learning Management Systems such as Skilljar
• Basic HTML knowledge or willingness to learn
• Experience in collegiate or professional athletics environments
• Interest in sports technology, customer education, or instructional design
• Marketing or content creation experience

Culture & Benefits

• Competitive hourly compensation with flexible scheduling
• Remote-first work environment supporting work-life balance
• Opportunity to impact elite sports organizations globally
• Collaborative and innovative team culture
• Career growth potential in sports technology

Hiring process

• Transparent and engaging interview conversations
• Clear steps with opportunity to connect with key team members
• Encouragement to ask questions and learn about the team culture