Customer Support Specialist (iGaming)

TL;DR

Customer Support Specialist (iGaming): Providing customer support via live chat, handling inquiries, and resolving technical and product issues with an accent on communication skills and multilingual support. Focus on managing sensitive situations, multitasking, and collaborating with product, sales, and marketing teams in a fast-paced, dynamic environment.

Location: Remote, LATAM region, specifically Peru

Company

hirify.global is a global B2B provider of white label casino and sportsbook solutions with a vast library of 30,000+ games, serving the iGaming industry worldwide.

What you will do

• Answer incoming customer requests via live chat
• Identify customer needs and assist with product features
• Analyze and report product malfunctions
• Follow up to ensure resolution of technical and product issues
• Gather and share customer feedback with internal teams

Requirements

• Proficiency in English and Spanish languages
• Experience in customer support
• Excellent communication and teamwork skills
• Strong PC skills and attention to detail
• Flexibility to work various shifts including weekends

Nice to have

• Experience in sports betting or gambling industry
• Ability to solve tasks efficiently and independently

Culture & Benefits

• Competitive salary
• Supportive and amicable work environment
• Full-time remote work opportunity
• Career growth and professional development
• International team collaboration

Hiring process

• Online assessment
• Introductory call
• Hiring manager interview