Product Technical Support Engineer (Blockchain)

TL;DR

Product Technical Support Engineer (Blockchain): Serve as the primary contact for internal and external technical inquiries, providing expert guidance on web service functionality, API usage, and system integrations. Focus on diagnosing issues, explaining proprietary algorithms, and ensuring seamless communication for efficient issue resolution.

Location: Remote

Company

hirify.global is a company specializing in blockchain analytics and compliance, providing solutions and support for web service functionality, API usage, and system integrations.

What you will do

• Provide timely and effective technical support by diagnosing issues, researching solutions, and offering clear guidance.
• Assist customers during the onboarding process, particularly with API integrations.
• Support the completion of questionnaires and requests for proposals related to product functionality.
• Explain proprietary algorithms and help customers understand their relevance to specific use cases.
• Analyze system issues and recommend enhancements for improved functionality.
• Log and track customer requests, preparing regular reports on interactions and resolutions.

Requirements

• Bachelor's degree in IT, Computer Science, or a related technical field.
• Experience in product technical support roles.
• Strong problem-solving skills and the ability to analyze logs and troubleshoot technical issues.
• Fluency in English and Spanish.
• Familiarity with API documentation and a solid understanding of system integrations.
• High customer service orientation and quick adaptability to new software applications and systems.

Nice to have

• Experience with blockchain and cryptocurrencies.