Customer Support Representative

TL;DR

Customer Support Representative (SaaS): Provide technical support and customer service for a cloud-based marketing and sales platform with an accent on troubleshooting software issues and maintaining customer relationships. Focus on resolving complex technical inquiries, supporting multiple communication channels, and contributing to knowledge base improvements.

Location: Must be based in Mexico

Company

hirify.global is a cloud-based, all-in-one white-label marketing and sales platform supporting over 2 million businesses globally with a remote-first team across 15+ countries.

What you will do

• Provide exceptional customer service and technical support for HighLevel’s software features
• Troubleshoot product issues across software functionality, internet, hardware, and networking
• Communicate clearly with customers and internal teams to resolve issues and suggest improvements
• Assist customers via Zoom video calls and multiple communication channels
• Contribute to the knowledge base and participate in testing new product releases

Requirements

• Must be based in Mexico
• 2+ years technical support experience in a product-based B2B SaaS organization
• 1-3 years customer support experience with strong troubleshooting and communication skills
• Fluent English required
• Reliable high-speed internet and necessary hardware for video calls

Culture & Benefits

• Global, remote-first environment with a collaborative and innovative culture
• Supportive team with emphasis on creativity and impact
• Use of AI tools to assist hiring process