TL;DR

Chat Support Consultant (Crypto): Delivering high-quality customer support in crypto trading via live chat and email with an accent on building strong customer relationships and maintaining a deep understanding of client solutions. Focus on promptly addressing inquiries and complaints, handling sensitive customer data securely, and adapting to a fast-paced environment.

Location: Fully remote

Compensation: USD

Company

%hirify_global% is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries to deliver secure customer and technical support.

What you will do

Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Maintain deep understanding of client solutions and meet KPIs.
Communicate with developers and cross-functional specialists.

Requirements

Native Italian speaker with C1-level English skills.
At least 6 months of live chat support experience, preferably in crypto or financial services.
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice to have

Basic financial knowledge or payment/banking experience.
Crypto industry knowledge.
CRM experience in Salesforce.

Culture & Benefits

Flexible schedule and opportunity to cooperate fully remotely.
Inclusive international environment.
Compensation in USD.
Balance between project workload and personal time, with internal health policy.
Responsive leadership interested in your development and long-lasting cooperation.
Culture built on trust, with no time-tracking requirements.