Chat Support Consultant (Crypto)

TL;DR

Chat Support Consultant (Crypto): Delivering high-quality customer support in crypto trading via live chat and email with an accent on building strong customer relationships and maintaining a deep understanding of client solutions. Focus on promptly addressing inquiries and complaints, handling sensitive customer data securely, and adapting to a fast-paced environment.

Location: Fully remote

Compensation: USD

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries to deliver secure customer and technical support.

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Requirements

• Native Italian speaker with C1-level English skills.
• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice to have

• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge.
• CRM experience in Salesforce.

Culture & Benefits

• Flexible schedule and opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time, with internal health policy.
• Responsive leadership interested in your development and long-lasting cooperation.
• Culture built on trust, with no time-tracking requirements.