Customer Experience Specialist

TL;DR

Customer Experience Specialist: Providing first-line technical support and solutions for a global HR SaaS platform with an accent on troubleshooting, customer education, and AI chatbot training. Focus on solving complex technical issues, collaborating with engineering and customer success teams, and ensuring a positive customer experience.

Location: Hybrid in Israel with flexible remote work options including temporary remote work from anywhere for up to 2 months after 6 months of employment

Company

hirify.global is a fast-growing global HR platform helping mid-sized businesses transform workforce management and engagement.

What you will do

• Provide technical support and solutions via email and Zoom sessions
• Troubleshoot and escalate customer-reported issues
• Collaborate with engineering, customer success, and professional service teams
• Develop and maintain knowledge content for customers and internal teams
• Contribute to AI chatbot training and automated ticket deflection
• Meet KPIs and work with global teams to achieve shared goals

Requirements

• Location: Must be based in Israel or work hybrid with office presence 2-3 days per week
• Fluency in English and Hebrew required
• Minimum 3 years experience in customer-facing SaaS roles
• Technical troubleshooting experience with tools like Zendesk, Asana, Slack, Salesforce
• Experience with enterprise-level accounts and HR Tech advantageous
• Familiarity with AI solutions and platforms

Culture & Benefits

• Flexible hybrid working model with work from home allowance
• Company share options plan and employee referral bonuses
• Paid sick leave from day one and social impact volunteering days
• Transportation allowance and dog-friendly office
• Temporary remote work from anywhere for up to 2 months after 6 months employment
• Fun social events and additional birthday day off