TL;DR

Customer Experience Specialist: Providing first-line technical support and solutions for a global HR SaaS platform with an accent on troubleshooting, customer education, and AI chatbot training. Focus on solving complex technical issues, collaborating with engineering and customer success teams, and ensuring a positive customer experience.

Location: Hybrid in Israel with flexible remote work options including temporary remote work from anywhere for up to 2 months after 6 months of employment

Company

%hirify_global% is a fast-growing global HR platform helping mid-sized businesses transform workforce management and engagement.

What you will do

Provide technical support and solutions via email and Zoom sessions
Troubleshoot and escalate customer-reported issues
Collaborate with engineering, customer success, and professional service teams
Develop and maintain knowledge content for customers and internal teams
Contribute to AI chatbot training and automated ticket deflection
Meet KPIs and work with global teams to achieve shared goals

Requirements

Location: Must be based in Israel or work hybrid with office presence 2-3 days per week
Fluency in English and Hebrew required
Minimum 3 years experience in customer-facing SaaS roles
Technical troubleshooting experience with tools like Zendesk, Asana, Slack, Salesforce
Experience with enterprise-level accounts and HR Tech advantageous
Familiarity with AI solutions and platforms

Culture & Benefits

Flexible hybrid working model with work from home allowance
Company share options plan and employee referral bonuses
Paid sick leave from day one and social impact volunteering days
Transportation allowance and dog-friendly office
Temporary remote work from anywhere for up to 2 months after 6 months employment
Fun social events and additional birthday day off