Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Managing and developing a portfolio of enterprise accounts, focusing on driving platform adoption, demonstrating long-term value, and supporting commercial growth. Focus on strategic planning, executive engagement, and identifying upsell/renewal opportunities.

Location: Hybrid in Israel

Company

hirify.global helps mid-size businesses transform HR management with an intuitive, data-driven platform, serving over 3600 midsize and multinational companies globally.

What you will do

• Own and strategically manage a portfolio of 25-35 enterprise accounts (Israel & global).
• Build and execute tailored customer success plans aligned with business objectives and measurable outcomes.
• Lead key customer engagements, including Executive Business Reviews, roadmap alignment, and technical enablement.
• Drive platform adoption and position hirify.global as a strategic partner in business transformation.
• Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams.
• Identify upsell and cross-sell opportunities, partnering with Account Managers and Renewal Managers.
• Monitor customer health using data-driven insights to mitigate churn risks.

Requirements

• 3–5 years of experience in SaaS Customer Success or Account Management, managing large, complex accounts with revenue responsibility.
• Proven success in leading Executive Business Reviews and strategic planning engagements.
• Experience building multi-threaded relationships across client organizations.
• Strong commercial acumen and experience supporting upsell and renewal strategy.
• Excellent communication and presentation skills, with confidence in engaging senior stakeholders.
• Hebrew & English: Spoken and written fluency required.

Nice to have

• Familiarity with Salesforce, ChurnZero, Asana, and ChatGPT or similar AI tools.
• HR or HRM domain knowledge.
• Tech-savvy with a passion for product learning.

Culture & Benefits

• Flexible hybrid working model with a work-from-home allowance.
• Company share options plan and pre-IPO equity.
• 2 social impact days per year for volunteering.
• Annual Headspace subscription and wellness benefits.
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
• 4 additional Bob balance days within a calendar year for company-wide long weekends.