Senior Site Reliability Engineer

TL;DR

Senior Site Reliability Engineer: Architecting and implementing scalable AWS cloud solutions for a global hospitality platform with an accent on platform reliability, performance, and automation. Focus on maintaining highly loaded Kubernetes clusters, developing robust monitoring systems, and leading incident response efforts.

Location: Remote First, Remote Always (working with a global team across 40+ countries)

Company

hirify.global is a product company transforming hospitality with an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually.

What you will do

• Design and implement reliable, scalable, and efficient cloud infrastructure.
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure components.
• Develop and continuously improve monitoring and logging systems using Prometheus, DataDog, and Loki stacks.
• Participate in on-call rotation and lead incident response efforts, ensuring minimal service impact.
• Collaborate with development teams to establish Service Level Objectives (SLOs) and ensure systems meet reliability targets.
• Champion SRE best practices across engineering, mentoring teams on resiliency, performance optimization, and scalability.

Requirements

• 5+ years of hands-on experience as a SRE or Systems Engineer working extensively with AWS cloud infrastructure.
• 3+ years of production experience with Kubernetes, Docker, and Helm charts at scale.
• Proven track record implementing and scaling Elastic Kubernetes Service (EKS) platforms.
• Strong expertise with monitoring, logging, and alerting technologies (ELK, Datadog, Loki, or AWS CloudWatch).
• Experience with GitOps and ArgoCD.
• Working knowledge of web infrastructure including NGiNX, Ingress controllers, MySQL/PostgreSQL/Aurora, Redis/Memcached, and SQS.

Nice to have

• Advanced Database Administration experience with Aurora, MySQL, or PostgreSQL.
• Support and enhance the release process through CI/CD pipeline development and optimization.
• Experience working in PCI-compliant environments and security-focused infrastructure.
• Familiarity with Kong API Gateway and API management at scale.

Culture & Benefits

• Remote First, Remote Always work environment with a global team across 40+ countries.
• PTO in accordance with local labor requirements and Monthly Wellness Fridays.
• Full Paid Parental Leave and Home office stipend based on country of residency.
• Access to professional development courses in hirify.global University.
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo).