Senior Site Reliability Engineer

TL;DR

Senior Site Reliability Engineer: Building tools, automation, and observability for resilient high-scale systems supporting fan engagement platforms with an accent on metrics, alerting, and incident response. Focus on defining SLIs/SLOs, streamlining CI/CD pipelines, automating reliability checks, and driving operational excellence through blameless postmortems and capacity planning.

Location: Remote (US-based, US work authorization required). Hybrid/flexible work environment.

Company

Growth-stage company providing fan engagement platforms for high school sports, including ticketing, streaming, fundraising, and more, trusted by thousands of US schools.

What you will do

• Assess and improve system visibility by reviewing dashboards, metrics, logs, and implementing targeted enhancements.
• Refine monitoring, alerting, and dashboards for critical services to enable faster issue detection and response.
• Integrate observability and telemetry into build, deploy, and release processes.
• Define SLIs/SLOs for core user flows and align teams on reliability standards.
• Streamline incident response, automate routine tasks, and participate in on-call rotations.
• Partner with engineering teams to implement reliability best practices, release automation, and proactive incident prevention.

Requirements

• Solid experience in Python for automation and operational tasks
• Proficiency in at least one of Java, C++, or Go
• Strong knowledge of Linux, cloud infrastructure (AWS, GCP, Azure), Docker, Kubernetes, Terraform
• Experience with CI/CD pipelines, version control, automated testing, observability tools (Prometheus, Grafana, ELK, Datadog)
• Proven experience with SLAs/SLOs, critical user journeys, incident facilitation, and cross-functional collaboration
• Problem-solving mindset treating reliability as a shared responsibility

Nice to have

• Experience with end-to-end/integration tests, performance testing, chaos engineering
• Contributions to developer tooling or reliability frameworks
• Exposure to security, compliance, change management
• Relevant certifications

Culture & Benefits

• Accountability, collaboration, growth, and fairness-focused culture
• Multiple medical, dental, vision, life, and disability insurance plans
• 401K with company match, company equity (stock options), Employee Emergency Fund
• Open PTO policy
• Must be full-time employee for health benefits eligibility