Senior Technical Account Manager (DevOps/Cloud Native)

TL;DR

Senior Technical Account Manager (DevOps/Cloud Native): Guiding strategic enterprise customers through the adoption and value realization of hirify.global's platform with an accent on technical relationship management and operational maturity. Focus on proactive technical guidance for containerization, CI/CD, and cloud-native practices, and aligning hirify.global capabilities to customer business outcomes.

Location: Remote (United States/Canada)

Salary: $159,000–$198,800

Company

hirify.global makes app development easier, trusted by startups and Fortune 100s alike.

What you will do

• Build strong relationships with assigned enterprise customers, understanding their technical landscape and priorities.
• Drive product adoption and operational maturity, aligning hirify.global capabilities to customer objectives and outcomes.
• Serve as the primary post-sales technical contact and advocate, connecting customer feedback to Product, Engineering, and Support.
• Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends.
• Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics.

Requirements

• 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant).
• Strong understanding of hirify.global, Kubernetes, CI/CD, IaC, and cloud-native development practices.
• Proven ability to translate technical capabilities into business outcomes and drive measurable customer value.
• Excellent communication skills across both technical and executive audiences.
• Must be based in the United States or Canada.
• Visa sponsorship is not available for this role.

Nice to have

• Experience with developer-first platforms or Product-Led Growth (PLG) models.
• Familiarity with AI/ML infrastructure or agent-based development platforms.
• Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company.

Culture & Benefits

• Freedom and flexibility to fit work around your life.
• Designated quarterly Whaleness Days and PTO plan.
• Home office setup and technology stipend (equivalent to $100 net/month).
• 16 weeks of paid Parental leave.
• Quarterly, company-wide hackathons and training stipend for conferences/courses.
• Equity as part of a growing startup.
• Medical benefits, retirement, and holidays vary by country.