Lead NOC Engineer (CX)

TL;DR

Lead NOC Engineer (CX): Ensuring maximum service availability and performance for CX products with an accent on troubleshooting Cloud Systems and Network platform issues from a server-side perspective. Focus on proactive monitoring, responding to alarms, and collaborating with internal and external teams for escalated issues.

Location: Philippines - Manila

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a global market leader in software products, excelling in AI, cloud, and digital solutions for customer experiences, financial crime, and public safety.

What you will do

• Troubleshoot Cloud Systems and Network platform issues from a server-side perspective.
• Validate and test hirify.global CX products and platforms.
• Perform routine health checks and respond to alarms/alerts to ensure quick detection of service-affecting issues.
• Work with internal and external teams to assist in escalated troubleshooting for issues relating to hirify.global CX products and platforms.
• Interface with internal product teams to ensure the NOC remains current on new and planned product additions or updates.
• Create, review, and update documentation and Wiki/KnowledgeBase resources.

Requirements

• Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
• 5+ years experience working in a technical or support role within telecommunications, data network, or application server environments.
• Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
• Understanding of packet analysis and packet capture utilities.
• Experience in creating, utilizing, and maintaining technical documentation.
• Ability to work in a 24x7x365.25 Network Operations Center for reactive and proactive tasks.

hirify.global-to-have">hirify.global to have

• At least 2 years of people management (team leader experience).
• Experience working with SaaS/cloud-based software environments.
• Experience with VoIP implementation and support, specifically SIP End points and troubleshooting.
• Experience with firewalls, BMC, .NET, SQL, and other common Microsoft technologies.
• Expertise with VoIP Gateways, SS7 Controllers, soft switches, and comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, telecom circuits.
• ITIL Foundation certification and experience within an ITIL Organization.

Culture & Benefits

• Join an ever-growing, market-disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment with top talent.
• Continuous learning and growth opportunities.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.