Digital Product Owner (Defined Pension Benefits)

TL;DR

Digital Product Owner (Defined Pension Benefits): Leading efforts in creating and enhancing digital interactions for customers in defined benefit pension schemes with an accent on seamless, engaging, and personalised experiences. Focus on defining product vision, guiding development, and ensuring alignment with company strategy.

Location: London

Company

hirify.global (L&G) is a leading UK financial services group and major global investor, safeguarding people’s financial futures since 1836.

What you will do

• Define and own the digital product vision for DB member experience, aligning with the company’s client services strategy and digital roadmap.
• Lead the development and continuous improvement of digital tools and platforms that support DB member journeys.
• Translate business and user needs into clear product requirements, user stories, and acceptance criteria.
• Prioritise and manage the product backlog, balancing member value, business impact, and technical feasibility.
• Collaborate with internal stakeholders (engineering, design, customer service, compliance) to ensure alignment and readiness for digital change.
• Monitor product performance using analytics and member feedback to drive continuous improvement.

Requirements

• Strong understanding of Defined Benefit pensions and member servicing models.
• Proven experience as a Product Manager or Product Owner, ideally with a focus on digital member or customer experiences in financial services, pensions, or a related field.
• Experience working in Agile delivery teams and using tools such as JIRA, Confluence.
• Familiarity with digital design principles, accessibility standards, and customer journey mapping.
• Understanding of IT infrastructure systems and services in complex environments.
• Excellent communication and stakeholder management skills.
• Ability to lead 2-3 teams in a matrix management structure.

Nice to have

• Experience with data visualisation, personalisation, or digital self-service platforms.
• Product Owner Professional Scrum Product Owner (PSPO) or Certified Scrum Product Owner (CSPO) or SAFe Product Owner/ Product Manager (POPM) certification or relevant experience.

Culture & Benefits

• Opportunity to participate in annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution and life assurance.
• Healthcare Plan (for permanent employees only).
• At least 25 days holiday, plus public holidays, with the option to buy and sell holiday.
• Competitive family leave and electric car scheme.
• Open to discussing all kinds of flexible working options including part-time, term-time, and job shares.
• Inclusive culture with opportunities for collaboration and career development.