TL;DR

Customer Journey Manager (Product Management): Designing and optimizing end-to-end digital customer journeys for workplace pension products with an accent on customer-centricity, regulatory compliance, and operational efficiency. Focus on mapping journeys, driving continuous improvement, and collaborating with cross-functional teams and third parties to enhance customer experience.

Location: Hybrid in Edinburgh, UK (40% onsite)

Salary: £59,850 - £66,500

Company

%hirify_global% is a leading UK financial services corporation focused on workplace pensions and digital innovation.

What you will do

Design, map, and optimize seamless digital customer journeys independently and collaboratively.
Use data and system insights to inform journey design and keep customer needs central.
Continuously assess and improve customer journeys from business and customer perspectives.
Coordinate cross-functional teams and third parties to deliver connected customer experiences.
Build and maintain strong relationships to manage priorities and resolve conflicts.
Partner with product owners and feature teams to shape and deliver roadmap priorities.

Requirements

Location: Must be able to work hybrid with 40% presence in Edinburgh office
Experience in customer journey mapping and process improvements, preferably in digital or financial services.
Ability to translate data into actionable insights and champion customer needs.
Strong problem-solving skills and ability to work independently and in teams.
Passion for customer-centric solutions and agile working.
Bonus: experience in pensions, digital products, or emerging technologies.

Culture & Benefits

Inclusive and diverse work environment with disability confidence.
Generous pension contributions up to 15% and annual bonus.
Share schemes including free shares.
Flexible benefits tailored to lifestyle and 30 days holiday plus bank holidays.
Wellbeing initiatives and generous parental leave policies.