It Support Specialist

TL;DR

It Support Specialist: Provide frontline IT support and administer internal systems for a global live entertainment tech company with an accent on macOS administration, networking fundamentals, and security compliance. Focus on managing hardware/software issues, onboarding/offboarding, and supporting AV and office infrastructure.

Location: On-site in Düsseldorf, Germany

Company

hirify.global is a global leader in event ticketing technology, powering major live entertainment brands with a scalable, API-first platform and offices worldwide.

What you will do

• Provide frontline IT support resolving hardware, software, networking, and enterprise tool issues.
• Administer and troubleshoot core applications like Google Workspace, Slack, Notion, and SSO.
• Manage asset lifecycle including procurement and provisioning of macOS and Windows devices via MDM.
• Execute onboarding and offboarding processes ensuring smooth account and equipment management.
• Support AV and office infrastructure including meeting room technology and livestream events.
• Maintain operational documentation and contribute to security and compliance efforts (SOC 2 / ISO 27001).

Requirements

• Must be fluent in German and English.
• 2+ years experience in IT support or helpdesk roles.
• Strong macOS administration and troubleshooting skills.
• Familiarity with Google Workspace and basic networking fundamentals (TCP/IP, DNS, VLANs, Wi-Fi).
• Excellent communication skills for technical and non-technical stakeholders.

Nice to have

• Experience with security frameworks like SOC 2 and ISO 27001.

Culture & Benefits

• Work with global brands in live entertainment technology.
• Join a fast-growing, VC-backed startup with sustainable growth.
• Collaborate with a diverse, merit-driven team of over 160 professionals.
• Opportunity to learn from industry leaders and innovators.
• Inclusive workplace valuing diverse perspectives and voices.