It Help Desk Specialist (Fintech)

TL;DR

IT Help Desk Specialist (Fintech): Provide daily IT support, manage device lifecycle, and ensure security compliance for a global fintech company with an accent on remote team support and SaaS tool management. Focus on solving employee IT issues, automating device management, and collaborating cross-functionally to build a secure corporate IT foundation.

Location: Remote (Latin America)

Company

hirify.global is a fast-growing fintech startup pioneering a global payment network for crypto, backed by major investors and focused on building a secure digital finance ecosystem.

What you will do

• Provide daily IT support for laptops, accounts, MFA, networking, and SaaS tools.
• Set up and manage device lifecycle including onboarding, offboarding, repairs, and replacements.
• Maintain SaaS licensing and ensure device security compliance.
• Support remote and in-office employees with connectivity and hardware issues.
• Improve internal IT documentation and processes using ticket metrics.
• Collaborate with Security, People Ops, and Engineering on IT initiatives.

Requirements

• Must support distributed/remote teams.
• Bachelor’s degree in Computer Science or equivalent experience.
• 2+ years of IT support or help desk experience.
• Proficiency with Okta, Jira, MDM tools, Notion, Slack, and Google Workspace.
• Ability to work independently in fast-paced startup environments.
• East Coast timezone availability preferred.

Culture & Benefits

• Competitive salary and equity with growth potential.
• Comprehensive health coverage for employees and families.
• Unlimited PTO policy.
• Dedicated budget for professional development.
• Remote-friendly work environment with top-tier tools and equipment.