It Specialist

TL;DR

It Specialist (System Engineering): Providing IT support, operations, administration, IT security, and procurement for a global SaaS HR platform with an accent on endpoint management, identity management, and compliance. Focus on delivering seamless IT services, troubleshooting hardware and software issues, and leading IT projects to support company growth.

Location: Hybrid in Lisbon, Portugal, with office presence up to 4 days per week

Company

hirify.global is a fast-growing global HR SaaS platform helping mid-sized businesses transform workforce management and engagement.

What you will do

• Deliver technical support for hardware, software, network, and conferencing systems for Windows and macOS users.
• Configure and support Single Sign-On (SSO) and administrate corporate cloud services like Okta, Google Workspace, Jamf, Zoom, and Office 365.
• Manage IT stock and assets in Lisbon and EMEA, coordinating orders and vendor relations.
• Support IT security incident detection, analysis, and response using security tools and endpoint solutions.
• Lead IT onboarding and off-boarding processes and contribute to technological projects supporting company scale.
• Create documentation and automate repetitive IT tasks to improve efficiency and security.

Requirements

• Location: Must be based in Lisbon, Portugal with hybrid work model requiring office presence up to 4 days per week.
• 3-5 years experience as Senior IT Helpdesk / IT Specialist in a SaaS organization.
• Strong troubleshooting skills for macOS and Windows 10/11, including MDM solutions like Jamf and Jumpcloud.
• Experience administering SaaS platforms such as Okta, Google Workspace, Zoom, Zendesk, and Office 365.
• Hands-on experience managing security tools including EDR, IAM, MDM, SIEM, and vulnerability management.
• Self-motivated, proactive, service-oriented with ownership of IT operations for Lisbon and remote sites.

Culture & Benefits

• Competitive compensation with company share options plan and health insurance for employees and children.
• Flexible hybrid working model with work from home allowance and up to 2 months temporary remote work worldwide after 6 months.
• Prepaid meal card, social impact days for volunteering, and employee referral program with bonuses.
• Company-wide long weekends quarterly and fun social events locally and virtually.