Tech Ops Support Specialist

TL;DR

Tech Ops Support Specialist (IT Operations): Ensuring hirify.globalnauts are equipped with the necessary tools and support to do their best work, with an accent on troubleshooting technical issues and managing device infrastructure. Focus on delivering amazing service, mastering macOS device management, and administering various SaaS platforms.

Location: This role is based in our Barcelona office, and you are expected to work from the Barcelona office at least 4 times a week.

Company

hirify.global is a UK-based product company dedicated to making money work for everyone by providing personal and business bank accounts, savings, investments, and credit card services.

What you will do

• Answer technical queries in Slack.
• Resolve issues face to face or using video calls.
• Order laptops and peripherals.
• Deliver laptop onboarding sessions for new employees.
• Manage macOS devices using Jamf.
• Carry out basic administration across various SaaS platforms.

Requirements

• Comfortable working in a technical team that handles a wide range of issues daily.
• Able to present technical information to groups effectively.
• Experienced in troubleshooting macOS.
• Understanding of basic networking.
• Expected to work from the Barcelona office at least 4 times a week.

Nice to have

• Experience managing macOS, Windows, or ChromeOS devices using mobile device management.
• Experience in Google Workspace or Slack administration.
• Experience automating common tasks.
• Experience in programming languages such as Python.

Culture & Benefits

• Competitive compensation package including stock options and benefits.
• Annual learning budget of €1,200 for books, training courses, and conferences.
• Commitment to diversity, inclusion, and fostering an inclusive support environment.
• Opportunity to contribute to a mission-driven company changing traditional banking.
• Part of a friendly, approachable, and empathetic TechOps Support Team.

Hiring process

• Recruiter call.
• 30-minute interview with the Hiring Manager.
• 2 hours of technical and cultural interviews.