Intermediate Customer Onboarding Specialist

TL;DR

Intermediate Customer Onboarding Specialist: Guiding legal professionals through onboarding and adoption of hirify.global’s AI-powered legal software with an accent on customer success, lifecycle management, and churn prevention. Focus on conducting training sessions, managing client cases, and customizing onboarding journeys to ensure high adoption and client satisfaction.

Location: Hybrid with local presence expected in Vancouver, Calgary, Toronto, Dublin, or Sydney

Salary: 88,000–119,000 AUD

Company

hirify.global is a global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

• Conduct strategy and training sessions to onboard customers effectively to hirify.global’s product suite
• Drive customers to achieve their first value and manage their lifecycle through ownership windows
• Collaborate with Sales and Customer Enablement teams to ensure smooth product adoption
• Manage multiple client cases with strict adherence to tasks and deadlines
• Mitigate churn risk by owning customer account health and handling escalations
• Contribute to knowledge base and process improvements, mentor junior colleagues

Requirements

• Must have 3+ years experience in customer onboarding or success in B2B SaaS
• Strong customer obsession and communication skills
• Comfortable facilitating live sessions via Zoom
• Proactive problem-solving mindset and interest in AI
• Hybrid work with local presence in specified cities

Nice to have

• Experience in legal industry or with Salesforce and API-driven applications
• Startup environment experience
• Bachelor’s degree or equivalent

Culture & Benefits

• Competitive and equitable salary with top-tier health benefits
• Flexible time off policy with encouraged 20 days off per year
• Hybrid work environment with minimum office days for local employees
• Diversity, inclusion, and accessibility commitment
• Recognition programs for employee milestones