Content and AI Training Specialist (AI)

TL;DR

Content and AI Training Specialist (AI): Building high-quality knowledge resources and training AI systems to elevate the support experience with an accent on creating and refining FAQs, internal support content, and optimizing AI tools for accurate responses. Focus on curating data, writing training prompts, correcting outputs, and building structured knowledge for intelligent automation.

Location: Hybrid - London

Company

hirify.global, a product by Avian Labs, Inc., is a fast-growing fintech startup that aims to make sending and receiving money effortless using blockchain technology for instant transfers.

What you will do

• Create, update, and maintain external FAQs, help center articles, and customer-facing support content.
• Develop and refine internal documentation, workflows, and support guidelines for the customer support team.
• Train and optimize AI systems (including support bots and internal assistants) by curating data, writing training prompts, correcting outputs, and building structured knowledge.
• Review customer interactions to identify gaps in content, automation opportunities, and areas where AI can improve accuracy or coverage.
• Work closely with support, product, engineering, and compliance teams to ensure documentation is accurate, up-to-date, and aligned with product changes.
• Analyze trends from customer inquiries to proactively suggest new FAQs and content improvements.

Requirements

• Experience training or working with AI tools, language models, or chatbot systems.
• 2+ years of experience in customer support, technical writing, content creation, knowledge management, or a similar field.
• Exceptional writing and editing skills with a strong ability to simplify complex concepts.
• Strong analytical skills and the ability to identify content gaps or recurring user pain points.
• Comfortable collaborating with cross-functional teams and managing multiple documentation projects simultaneously.
• A proactive, detail-oriented mindset with a passion for clarity, accuracy, and high-quality content.

Nice to have

• Familiarity with fintech products, money transfer systems, or blockchain.

Culture & Benefits

• Competitive salary and equity package.
• Opportunity to be a core part of a fast-growing fintech startup.
• Collaborative and innovative work environment with autonomy.
• Professional growth opportunities, team offsites, and events.