Senior Customer Success Manager (Reseller)

TL;DR

Senior Customer Success Manager (Reseller): Manage and grow a portfolio of reseller customers by driving adoption, retention, and satisfaction of the hirify.global platform with an accent on strategic success planning, technical guidance, and cross-functional collaboration. Focus on building strong customer relationships, delivering industry insights, and identifying growth opportunities through data analysis and renewals management.

Location: Hybrid in Munich, Germany

Company

hirify.global is a leading brand visibility platform that helps businesses perform across digital channels using AI search, social media, and integrated products.

What you will do

• Manage assigned reseller customers to increase adoption, retention, and growth.
• Build strong relationships and serve as primary post-sales contact.
• Develop and execute strategic success plans aligned with customer goals.
• Provide technical guidance and product expertise to optimize platform usage.
• Identify upsell and cross-sell opportunities through customer data analysis.
• Collaborate with sales and internal teams on renewals and risk management.

Requirements

• Location: Hybrid role based in Munich, Germany
• English and German bilingual proficiency required
• 5+ years in customer-facing roles managing enterprise or reseller customers.
• Knowledge of digital marketing technologies and web development basics (HTML, CSS, JavaScript, React, REST APIs, JSON).
• Strong project management, negotiation, and communication skills.
• Customer-centric mindset with strategic and analytical abilities.

Nice to have

• Experience with organic search/local SEO and multi-location marketing strategies.
• Familiarity with Challenger Sales Methodology.

Culture & Benefits

• Equal opportunity employer with inclusive and diverse culture.
• Supportive environment focused on employee growth and innovation.
• Reasonable accommodations for people with disabilities.