Product Operations Specialist

TL;DR

Product Operations Specialist (Fintech): Supporting hirify.global's product experiences by performing operational tasks, conducting user research, and ensuring product quality with an accent on structured problem-solving and detail orientation. Focus on troubleshooting customer issues, bug resolution, and improving product quality across product releases.

Location: Hybrid, 3 days onsite in San Francisco, CA. Visa sponsorship for H1-B visas and U.S. green cards is available for exceptional talent.

Compensation: $85,000–$110,000 USD

Company

hirify.global is a profitable, high-growth FinTech unicorn based in San Francisco, using AI to provide radically affordable financial tools and help millions achieve financial security.

What you will do

• Perform daily, weekly, and monthly business-critical operational tasks with high accuracy and consistency.
• Support user research and interviews to scope early product ideas and identify improvement opportunities.
• Review and troubleshoot escalated customer issues, perform bug-bashing, and dogfooding to uncover root causes.
• Collaborate with Product and Engineering to ensure issues are resolved and product quality improves.
• Support Product, Engineering, and CX teams during product releases, ensuring smooth communication and quality checks.
• Document issues clearly and maintain organized operational workflows to contribute to shared team knowledge.

Requirements

• 0–1 years of experience in operations, tech, customer support, product, or similar environments.
• Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks.
• Experience identifying or diagnosing issues using structured problem-solving approaches.
• Strong written communication skills for documenting issues and collaborating with cross-functional partners.
• Organized, reliable, and comfortable owning day-to-day responsibilities.
• Curiosity for how products work under the hood and eagerness to learn technical debugging basics.
• English: B2+ required.

Nice to have

• Basic programming experience (SQL, Python).

Culture & Benefits

• Medical, dental, and vision coverage, with hirify.global covering the full cost of health insurance for employees.
• Meaningful equity in the form of RSUs.
• Flexible vacation policy to help you recharge.
• Competitive pay based on experience, consisting of base + equity + benefits.
• Opportunity to work with serial entrepreneurs who have built strong consumer brands and innovative products.
• Emphasis on extreme ownership, clear communication, craftsmanship, and creating lasting work relationships.